Frequently Asked Questions

We have the answers

About Us

Ommpo is a health and wellness membership platform where you pay a fee which entitles you to have your urgent and emergency medical and dental expenses covered (up to a limit). No out-of-pocket costs: One annual membership fee covers all medical, dental, or pet emergencies. The no-insurance, no-fee emergency medical membership plan. On-demand medical care when you need it, without the fees. With or without health insurance. Designed to prevent financial burdens due to a medical emergency.
Ommpo was founded on a better model of obtaining care – one designed around members’ needs that provides a higher level of quality and service affordably. We do this through innovative design, excellent customer service, and the efficient use of technology.

Our entire team believes in building trust-based partnerships with our members. Moreover, we’re focused on caring for you in a holistic manner – taking all aspects of your health and lifestyle into consideration. To help you restore and maintain optimal health, we’ve made some specialty services available to you. As we grow, we’ll continue to add more services to make our member services as comprehensive and effective as possible.

Your Care Consultant at Ommpo is your first point of contact for your membership needs, bringing you the peace of mind that comes from having a trusted advisor in your corner. But should you ever require additional support, we will be there to help you.
Our services allow you to go to the hospital of your choice, and we can help coordinate payment/ deductibles as needed. We can help you pay for your hospital stays in full.

Ommpo does NOT offer medical services.  Ommpo simply provides cash reimbursement for our members’ urgent and medical emergency needs.

Urgent Care

Urgent care clinics can address a wide range of urgent and acute concerns. Because most offer same-day appointment availability and 24/7 access to a clinical team. 

We believe urgent care can be the first stop in some emergency medical events; it’s where you turn for guidance and support for medical events that do not necessarily require a hospital visit.

Yes. All members, no matter location, can choose their own urgent care clinic. We strongly recommend finding an urgent care clinic that you feel comfortable with and that can collaborate with you on important decisions in order to coordinate and optimize your care.

ked.

Conditions:

  • Acute Bronchitis
  • Asthma
  • Cold & Flu
  • COVID-19
  • Fever
  • Laryngitis
  • Respiratory Problems
  • Vomiting
  • And more

Membership, Insurance & Fees

The Annual Membership Fee allows us to offer you the access to receiving cash back for urgent care services, digital health tools and value-added services that make us unique. The Annual Membership Fee is paid to Ommpo, Inc., our healthcare technology and management company, that manages and develops the cash back services, digital health tools and enhanced services we offer to members.

Members who pay the Annual Membership Fee have access to time and money saving services through the Mobile App including urgent care payment services, online appointment booking, on-demand video visit technology, and digital access to virtual medical services on the go.

The Annual Membership Fee also covers costs associated with high-touch and value-added non-medical services including lifestyle and wellness offerings and value-added personal assistance services.

Payment of the Annual Membership Fee is a prerequisite for receiving cash back services from Ommpo.
Ommpo’s Annual Membership Fee is an affordable fee ranging from $99 to $499 per year depending on the plan that you choose.

Your plan starts the day your subscription is processed, and there is an initial 30-day waiting period before you can make a claim, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.

Simply sign up on our Membership Page.

When you have a medical or dental emergency event; go to the emergency room or urgent care of your choice.

To claim back money on medical expenses, you need to remember to keep hold of any relevant paperwork/ receipts and forward your claim to your Care Consultant.

You will then be reimbursed up to the limit of your plan. Simple.

The quality of our service is our highest priority, and we’re dedicated to giving you the best experience possible. If we ever fail to meet your expectations, we’ll do our best to fix it.

No you will not be able to claim a past medical event.  Any urgent/ emergency medical events must occur within your membership service year.

No we are not a health insurance plan. Ommpo plan differs in that a Health insurance plan usually covers you for annual examinations, ongoing treatments, etc. Ommpo only covers urgent and emergency medical events. And covers that event up to 100%. Eliminating co-pays. Ommpo provides on-demand medical care when you need it, without the fees. With or without health insurance. Designed to prevent financial burdens due to a medical emergency.
If you have health insurance, you can choose to use an Ommpo plan in tandem to help pay your deductibles.

Pets

We have reimagined traditional pet care. Our goal is to improve the care of the pets we love, and the lives of their caring pet owners. Our pet care plan helps you care for the healthcare emergency costs you may incur with your pet. We cover up to 100% of your pet’s urgent care needs.

Currently we only cover dogs and cats.

Your plan starts the day your subscription is processed, and there is an initial 30-day waiting period before you can make a claim, giving you 11 months of coverage during the first year. Upon renewal/reactivation (if applicable), you will not be subject to a waiting period.

Similar to our family plan; Ommpo’s pet care plan eliminates the uncomfortable financial conversations – allowing the pet owner the ability to significantly reduce the financial burden of urgent care pet needs. As well as allowing practices the ability to collect payments quickly.
With an Ommpo Pet Membership, all pets get one simple plan that covers all unexpected injuries and illnesses. We reimburse at 100% and never impose payout limits, so your pet can get the best care when they need it most.

Privacy & Security

We take the security and confidentiality of your personal information seriously. We follow industry best practices in software development and testing, including periodic vetting by internal and external security researchers. Your data is encrypted in transit and at rest, and our infrastructure runs on an industry-leading highly secure servers.