One text from you. A vetted vendor at her door. Your parent kept calm and informed — and the bill comes to you. Built for the adult child who lives a flight away.
Mom's heat goes out on a Tuesday night. She's 78, lives alone, and you live four states away. Here's how it goes with and without us.
From the moment you tell us something's wrong to the moment your parent is comfortable again — here's exactly what happens.
Tell us what's wrong — a photo is enough. If our wellness check-in already flagged it this week, we may reach out before you do.
A vetted local vendor at our negotiated rate. The coordinator verifies the tech at the door and stays present — virtually — for the entire visit.
You approve the final invoice in the app — at 18–30% below retail. We pay the vendor. The work is guaranteed for 90 days, and the whole visit is logged for next time.
A single subscription, one number to text, one bill to you. Built specifically for the household of an aging parent.
Plumbing, electrical, HVAC, appliance, handyman — for one parent's primary residence, all year.
Every contractor is licensed, insured, background-checked, and trained for senior households.
18–30% below retail at fair, transparent invoicing — no surprise upcharges, no senior tax.
A real person on the line with your parent for the whole visit — never alone with a stranger.
The technician's ID and license are confirmed by your coordinator before the door unlocks.
If something fails inside 90 days, we send someone back to make it right — at no extra cost.
One subscription, one invoice. Your parent never handles money at the door.
A human picks up — for repair emergencies, billing questions, and the small worries between visits.
Every visit, vendor, invoice, and note in one timeline — so the next conversation starts informed.
A stand-alone tier for families who aren't ready for full oversight yet — but want one acute pain handled, well.
Your subscription begins only after we've successfully handled one repair — so you pay once we've earned it. Add a card to activate; we don't charge it until that first repair is done.
Repair Concierge stands alone. When your family's needs deepen — wellness, oversight, multi-home — the upgrade path is a single click into a full Ommpo Care plan.
Repair coordination, done right — for the family whose parent just had something break, and who Googled "help my mom" at 9pm. One acute event, handled well, builds the trust everything else stands on.
Caregiver verification, RN Wellness Check-Ins, billing oversight, and multi-home coverage are part of our full plans — Essential, Complete, Concierge & Total Care. Keep your history and coordinator when you upgrade.
Most families come to us mid-problem — a leaking water heater, an AC outage in July. We meet you there. If you don't see your question, a five-minute call is the fastest path.
Yes. We coordinate your first repair end-to-end before any subscription begins — vendor dispatch, tech verification, coordinator presence, the works. You'll still pay the vendor's negotiated invoice, but our concierge fee is waived. The $49/month starts only after that first repair is successfully closed out and you're happy with how it went.
Plumbing, electrical, HVAC, major appliances, and general handyman work — anything that requires a vetted contractor in your parent's home. Cosmetic remodels, roofing replacement, and other capital projects aren't covered by the subscription, but we'll happily refer you to a vetted partner.
For routine repairs, within 24 hours. For urgent issues — no heat in winter, no AC in a heat advisory, no water — our median dispatch ETA is under 45 minutes during business hours and a few hours overnight. Same-day emergency dispatch is the default on our full Complete and Concierge plans.
You may not. Repair Concierge is for the family that doesn't have a person — or whose person retired, moved, or charged $900 for a $300 job last spring. If you already have a trusted local contractor, a full Ommpo plan that adds oversight and verification on top of the people you already use may suit you better.
A real human coordinator — the same one across visits when scheduling permits. They introduce themselves by name on the first call, stay on the line during the visit, and follow up afterward. We deliberately don't route seniors through phone trees.
You text us, and we send someone back. Our 90-day work guarantee means we re-dispatch at no additional cost if the original repair fails. If our vendor was at fault, we cover the second visit.
Yes — at any time, prorated. Most families who upgrade do so around month six, often because something the coordinator observed during a repair visit suggested it was time. You keep your history, your timeline, and the same coordinator you've gotten to know.
Start with one free repair. Your card isn't charged until we've shown you what we do. Cancel any time after — though families rarely do.